Consulting that
delivers through execution

We combine strategic insights with hands-on implementation to transform your customer success operations—and your bottom line.

Industries We Specialize In:

Energy & Sustainability Logistics & Automotive Industrial Tech & Production B2B SaaS Aerospace

Here Are Some of Our Cases:

  • Case 1. A large logistics company faced annual software licensing costs of tens of millions of euros, the licenses were tracked inefficiently, and overpayment was common. The IT team had spent 1.5 years developing an internal system to fix this, but they constantly needed to beg for financing the effort, as the business unit saw it only as inefficient costs.
  • Case 2. A promising consumer electronics startup found itself trapped between two centuries: their "Dutch guild" style production model (mentorship and minimal automation) was hitting its limits. To grow productivity would require dismantling the organizational structure that got them this far.
  • Case 3. A drone inspection company seemed to have everything: innovations, services, expertise. It was trying to do everything: power line inspections, 3D mapping, flights all over Europe, manufacturing their own drones. But they lacked strategic vision of what they were about, nothing was done well enough, and their main client, a major German electric grid operator with 50,000+ km of power lines, was constantly dissatisfied.

Here is How They Turned Out:

  • Case 1, the logistics company. The internal license-auditing system evolved into a cross-departmental tool integrated with procurement, HR, and security systems. This reduced manual reconciliation work by 8,000 hours/year and cut licensing overpayments by €5.2M annually. making the solution self-funded and a cornerstone of the company's IT infrastructure.
  • Case 2, the consumer electronics startup. Transitioning to a divided workflow system, with automated QA checks, tripled productivity (reduced average device assembly time from 14.2 to 4.8 hours: -66%). The startup achieved €287K quarterly savings, and was positioned for scalable growth and potential "unicorn" status in its niche.
  • Case 3, the drone inspection company. The "digital twin" implementation for the main client, a grid operator consolidated asset conditions (2.1M inspection data points), financial planning models, and maintenance protocols. This enabled predictive replacement of 423 transformers before failures occurred (vs. 112/year previously), saving the client €1.9M in emergency repairs. The company shifted 73% of staff from manual reporting to AI-assisted analysis.

You can read these cases and others like them in the carousel below.

What We Offer

Big transformations require long-term support, not just beautiful slides.

As your consultants, we will not just waltz in, ask questions, deliver a shiny PowerPoint deck full of insights and recommendations, and leave your overwhelmed team to use it and improve things.

This will simply not work.

So we offer to become your outsourced Customer Success Department.

We become your full-stack change team for ~6 months: part strategist, part implementer, part coach.

We Deliver:

🔧

Diagnose & Fix

Market analytics, client profiling, contract analysis, and ops bottlenecks.

🚀

Build & Train

Upsell frameworks, internal playbooks, stakeholder alignment, KPI dashboards.

Execute & Scale

Hands-on support to pilot changes, troubleshoot resistance, and lock in ROI.

Why It Works:

Priced like a Head of CS

(€7–10K/month) but with BA + PO + PM + Change Manager expertise in one team.

Proof of Concept-Driven

First results in 90 days. Adjust or pivot—no sunk-cost fallacy.

No HR Hell

Skip recruitment, onboarding, and "culture fit" risks.

The 6-Month Journey

Every case is unique, but here is the approximate roadmap:
First, we observe meetings, read documents, conduct interviews, and perform our own research.
Then, we offer our vision and potential changes and discuss them with you.
And after that, the implementation starts: we help you integrate those into your routine (typically through a pilot project), and train your team so in the future they can proceed independently and expand the results beyond the initial pilot.

Month 1: Diagnose

  • Audit customer portfolios, ops inefficiencies, and hidden upsell triggers.
  • Map your product's position in the customer's value/cost chain.

Months 2–3: Build

  • Co-create a roadmap: metrics, scripts, workflows, and stakeholder buy-in.
  • Train your team on frameworks (OKR/KPI, digital twin basics, change management).

Months 4–6: Execute

  • Pilot changes with 2–3 key clients. Refine based on real feedback.
  • Typical results: 10–40% OPEX savings, 20%+ revenue growth from existing accounts.

Who We Work With

For Scale-Ups Stuck Between Survival and Scale.

You're Our Ideal Partner If:

  • You've nailed product-market fit (Series A/B+) but growth is plateauing.
  • Customer retention feels reactive, not strategic.
  • You need enterprise-grade insights without enterprise budgets.
  • Your team is stuck in daily fires, not strategic change.

Industries We Specialize In:

Energy & Sustainability Logistics & Automotive Industrial Tech & Production B2B SaaS Aerospace

Team

Contact Us

Book a first free-to-pay deep interview based on a simple framework

E-mail: agency@straylight.ee
Phone/Whatsapp: +372 582 64277

Schedule a Call